BitHoldl
BitHoldl

Frequently asked questions

Do you have any Questions?

1. Click Sign Up on the top‑right of any page.
2. Enter a valid email address and create a strong password (12+ characters, mix of letters, numbers, and symbols).
3. In some cases We’ll email you a one‑time verification link—click it to activate the account.
4. Log in and complete our streamlined KYC (Know Your Customer) check: upload a photo ID and take a 5‑second selfie for face‑match verification.
5. Once approved (usually under 10 minutes), you can deposit, trade, and withdraw without limits.
Tip: Enable 2‑factor authentication (2FA) right away. It adds an extra layer of protection for sign‑ins, withdrawals, and API keys.

We currently list 40+ digital assets, including major coins and carefully vetted emerging projects.
The most‑traded pairs are: Major Coins Stablecoins DeFi / Web3 Layer 1 Ecosystems BTC, ETH, BNB, SOL, ADA, XRP, DOGE USDT, USDC, DAI UNI, AAVE, MKR, SUSHI AVAX, DOT, MATIC, ATOM
We add new assets every quarter based on liquidity, security audits, and community voting.
Check the Assets page or follow our Twitter for listing announcements.

Security is our top priority:
• Cold Storage: ≈ 95 % of customer assets are locked in geographically distributed multisignature cold wallets—completely offline and immune to online hacks.
• Hot Wallet Risk Controls: The small balance kept online for withdrawals is protected by real‑time anomaly detection and insured against cyber‑theft.
• Encryption Everywhere: TLS 1.3 encryption for data in transit, AES‑256 for data at rest.
• Mandatory 2FA: Google Authenticator, Authy, or hardware keys like YubiKey.
• Bug‑Bounty Program: Ethical hackers continuously test our defenses; critical findings receive bounties up to $250 000.
• Independent Audits: Annual SOC 2 Type II and ISO 27001 certifications.

• Deposits: Free—just cover the miner/validator fee charged by the blockchain.
• Withdrawals: We pass through the current network fee with no hidden markup. The exact amount refreshes every 10 minutes, so you always see it before confirming the transaction.
• Trading Fees: Maker 0.08 % / Taker 0.10 %, with tiered discounts for high‑volume traders and BTHL token holders.

After you click Confirm, two things happen:
1. Internal review: Automated anti‑fraud screening (30 sec–5 min).
2. Blockchain confirmations: Varies by network congestion.
Asset Avg. Confirmations Typical Arrival Time*
BTC 1–3 10‑60 min ETH / ERC‑20 tokens 12 5‑15 min USDT‑TRC20 1 2‑5 min SOL Instant finality < 30 sec
*Times are averages; high‑traffic events (e.g., NFT drops) may cause delays. We’ll notify you by email and push notification once the transaction is on‑chain.

Absolutely. Our BitHoldL Earn program lets you stake or lend select assets and earn up to 7 % APY—paid daily, credited hourly, and redeemable anytime. Current yields (as of May 2025):
Asset Product APY Lock‑up
ETH On‑chain staking 4.2 % No lock
ADA Delegated staking 5.0 % No lock
USDT Flexible lending 6.5 % 24 h notice
SOL Liquid staking 7.1 % No lock
Your staked assets remain visible in your portfolio, and you can convert rewards to another coin or auto‑reinvest with a single click.

Blockchain transactions are irreversible once confirmed.
If the destination address does not belong to BitHoldL, nobody (including us) can retrieve the funds. If you accidentally sent an asset to the wrong coin’s BitHoldL deposit address (e.g., USDT to your ETH address), open a Support Ticket immediately. Recovery might be possible, but:
• It requires a manual multi‑sig sweep by our cold‑wallet team.
• Processing can take 7–14 days.
• A small recovery fee (0.5 % or $50, whichever is higher) applies.
To avoid mishaps, always copy‑paste addresses, confirm the first & last 4 characters, and double‑check you’re on the correct network (ERC‑20 vs TRC‑20, etc.).

Yes, try our Crypto‑Backed Loans
BitHoldL lets you turn long‑term holdings into instant spending power without selling a single coin.
Deposit supported assets (BTC, ETH, USDT, SOL, ADA) as collateral and borrow stablecoins—or, if you’re in an eligible region, fiat—within minutes.
• How it works
1. Choose collateral & amount → Select which coin you’ll lock and how much you want to borrow.
2. Pick an LTV (Loan‑to‑Value) tier → 25 %, 35 %, or 50 %.* Lower LTV = lower risk and lower interest.
3. Sign the loan agreement → Rates and repayment schedule are displayed up front; no credit check.
4. Receive funds → USDT or USDC land in your BitHoldL wallet instantly. Bank‑wire payouts arrive in 1 business day.
5. Repay anytime → Interest accrues daily. Pay back partially or in full whenever you like; we release collateral automatically.
*Example: Pledging $10 000 worth of BTC at a 50 % LTV lets you borrow up to $5 000.
• Interest rates & fees (May 2025)
LTV Tier Annual Interest Origination Fee Minimum Term Early Repayment Penalty
25 % 4.9 % 0 % 7 days None
35 % 6.9 % 0.5 % 7 days None
50 % 9.9 % 1 % 14 days None
Interest is calculated daily on the outstanding principal and deducted monthly from your account balance.
• Liquidation safeguards
If market moves push your LTV above the Margin Call threshold (70 %), you’ll receive email, SMS, and push alerts. You can:
• Add collateral to bring LTV back down, or
• Make a partial repayment.
Failing to act before LTV hits 80 % triggers partial liquidation—we sell just enough collateral to restore a safe LTV, minimizing loss.
• Why borrow instead of sell?
• Tax efficiency — Loans are generally non‑taxable events, so you keep your cost‑basis intact.*
• Stay in the market — Maintain exposure to potential upside.
• Fast & private — No lengthy bank applications or credit history checks.
• Flexible repayment — No fixed monthly bill; pay back when it suits your cash‑flow.
*Always consult a tax professional in your jurisdiction.
• Who’s eligible?
Anyone who has:
• A fully verified BitHoldL account (KYC Level 2).
• At least $500 in supported collateral.
• Two‑factor authentication enabled.
Service is currently available in 150+ countries. U.S. residents can borrow stablecoins only; EU & APAC users may opt for EUR, GBP, or USD bank withdrawals.
• Ready to get started?
1. Log in and navigate to Loans → New Loan.
2. Follow the on‑screen wizard; preview rates before committing.
3. Hit Confirm—funds are credited instantly.
For deeper details (loan calculators, regional terms, repayment tutorials), visit our Crypto‑Backed Loans Hub or ask our 24 / 7 live‑chat team.

Bitcoin is a form of digital currency which is based on an open‑source code that was created and is held electronically.
Bitcoin is a decentralized form of currency, meaning that it does not belong to any form of government and is not controlled by anyone.

Building on that — Bitcoin (BTC) launched in January 2009 when the mysterious developer Satoshi Nakamoto released the Bitcoin white paper and mined the genesis block.
Instead of paper notes or a central bank, Bitcoin lives on a public blockchain:
an online ledger replicated across thousands of computers worldwide.
Every 10 minutes, a new “block” of transactions is verified by independent miners competing to solve cryptographic puzzles.
The first miner to solve the puzzle earns newly minted bitcoins plus network fees. This process, called proof‑of‑work mining, keeps the network secure without any single point of failure.

Because Bitcoin is permissionless, anyone with an internet connection can send or receive BTC 24 ⁄ 7, even across borders, and the total supply will never exceed 21 million coins.
Many investors treat BTC as “digital gold”—a scarce, censorship‑resistant store of value—while others use it for fast, low‑cost remittances.

The original Bitcoin code was designed by Satoshi Nakamoto under MIT open source credentials.
In 2008 Nakamoto outlined the idea behind Bitcoin in his White Paper, which scientifically described how the cryptocurrency would function.
Bitcoin is the first successful digital currency designed with trust in cryptography over central authorities.
Satoshi left the Bitcoin code in the hands of developers and the community in 2010.
Thus far hundreds of developers have added to the core code throughout the years.

Bitcoin mining is analogous to the mining of gold, but its digital form.
The process involves specialized computers solving algorithmic equations or hash functions.
These problems help miners to confirm blocks of transactions held within the network.
Bitcoin mining provides a reward for miners by paying out in Bitcoin in turn the miners confirm transactions on the blockchain.
Miners introduce new Bitcoin into the network and also secure the system with transaction confirmation.
They are also rewarded network fees for when they harvest new coin and a time when the last bitcoin is found mining will continue.

Again, when a user decides to use a specific type of software for their Bitcoin wallet, they are deciding what direction the Bitcoin network is heading towards.
In other words, you need the cooperation of nearly every single user in order to modify any aspect of the Bitcoin protocol.

Participants in Bitcoin transactions are identified by public addresses – those are the long strings of around 30 characters you see in a person’s Bitcoin address, usually starting with the numerals ‘1’ or ‘3’. For every transaction, the sending and receiving addresses are publicly-viewable.

Bitcoins can be sold locally using LocalBitcoins, on Bitcoin brokerages / exchanges, using two-way Bitcoin Teller Machines (BTM’s) or you can pay for a good or service with them. Bitcoins can be sold to just about anyone as long as they have a Bitcoin address, and can be sold for any fiat currency in the world or traded for a physical good. Feel free to check out our recommended list of exchanges and brokerage services to sell your bitcoins online.

- *Knowledge Base:* 200+ step‑by‑step guides.
- *24 / 7 Live Chat:* Avg. reply in under 60 seconds.
- *Email:* support@BitHoldL.com (goal: human response within 30 minutes).
- *Twitter:* @BitHoldL  |  *Telegram:* @BitHoldL for service updates.